Rental Terms & Conditions
RENTALS: Meridiana Services Limited (trading as 'Meridian Villas' or 'the Company') rents villas, houses, apartments and hotels ('properties') as an agent for and on behalf of the Owners of the property ('Owner'). All properties have been personally inspected by Meridian Villas to ensure that they meet the high standards of accommodation on which the Company's reputation is based. At the time of publishing, the properties are furnished and equipped as described in the detailed and technical descriptions provided to renters and guests ('Clients') on the Company's web site. From time to time the Owners of properties may change the layout, furniture or fittings and the Company will seek to update these on the website at the earliest opportunity and notify renters if the changes to the property change the nature of the accommodation. Differences between the description and photos on the website and those actually found at the property do not constitute a basis for cancellation, refunds or other claims against the Company. The Company will not be liable to Clients in the event of changes made to a property by the Owner and not notified to it, however the Company will intervene on the renters behalf in the event the quality of the property is diminished as a result of such changes.
Prices and seasons published on the Company's website are indicative and subject to variation without notice prior to the confirmation of a booking. A quote will be provided at the time of inquiry and the confirmation of the booking will occur when the deposit has been paid and the confirmation of booking form is issued. The base currency of referral is the Euro and values in other currencies published on the Company's websites are based on current interbank rates and provided for comparative purposes only.
Rental prices include weekly rental of the property and such other inclusions that are listed in the special notes for each property listed under the price list in the property pages. Some costs and deposits are additional to the rental price and are payable locally. Examples of such costs are the security deposit, final cleaning expenses, energy costs, telephone/internet costs, and supplements for additional services. The notes section under the property pricing information is an addendum and has precedence over these terms and conditions.
In 2011 many councils in Italy introduced tourist taxes for hotels and holiday rentals. These taxes, typically €1 per person per night, are not included in rental prices and must be paid locally by renters where applicable. Please inquire as to whether they will be charged on the villa of your choice. Guide
PAYMENTS: A deposit of 30% of the rental price is payable on booking and confirmation will not be effected until the whole of the deposit has been received. The Company will not enter into correspondence in the event that the deposit is not received within the hold (option) period and the property is allocated to another Client; however the Company will do its utmost to find a replacement property acceptable to the Client or a full refund of the deposit will be made.
The balance of rental must be paid 60 days prior to the beginning of the rental period or immediately if the booking is within that date. Non payment of the balance by the due date will constitute basis for cancellation and the property will be re-offered and cancellation conditions applied.
Payment by credit card (Visa and Mastercard only) may be made in pounds (translated from Euros at daily credit card rates) and are subject to a 2.5% credit card charge. Alternatively payments may be made, without surcharge, by direct debit into the Company's euro account.
CANCELLATION: Cancellation is effected by the Client when written notification is acknowledged to have been received by Meridian Villas, or, in the event of non payment of balances, seven days after the Company has made reasonable attempts to contact the Client by email advising that the payment is overdue. Should the Client for whatever reason cancel the booking, they will have the right to reimbursement of all money paid subject to the deduction of cancellation charges. Cancellation charges are based on the total rental price and are calculated from the date of the beginning of the rental period as follows:
Period before beginning of rental within which written cancellation is received
Amount of cancellation charge shown as a percentage of the property rental price
60 days or more
59 - 45 days
44 - 30 days
29 days or less
30% (deposit only)
Changes to booking dates, or properties constitute a cancellation of the booking and cancellation terms apply. In good faith, the Company will attempt to facilitate substitution requests, mitigating the cancellation terms, however the substitution will not be effected until the Company has provided details of the substitution in writing, the Client has accepted the terms of the substitution and any cancellation, service or upgrade fees have been paid. A minimum service charge of €100 will be payable.
Clients are strongly advised to take out adequate insurance to ensure that they are protected from unforeseen events which may give rise to cancellations.
HOUSE SUBSTITUTION: If as a result of a serious breakdown or failure in the rented property, Meridian Villas or the Owners decide that it is not possible to continue with the booking, the Company will do its utmost to find a replacement property acceptable to the Client, or refund any moneys paid on unused rental. The Client acknowledges that in this event, the Company's liability for damages will be limited to the amount of unused rental, based on a pro rata calculation of unused rental days. Should a property become unserviceable prior to the arrival of a Client, the Company will do its best to find a suitable replacement property of an equal standard. If a property with a lower price is selected, a refund of the difference in rental will be made. In the event of a more expensive property being selected, Clients will have the choice of paying the difference or receiving a full refund of moneys paid.
ARRIVALS AND CONDUCT: Following the final payment, Clients will be issued an accommodation voucher and arrival instructions for the property. In the weeks leading up to the arrival the Company will request details of the expected arrival time, method of transport, configuration of the property, names of all guests (to comply with Italian Law) and any additional requirements. Meridian Villas will endeavour to accommodate out of hours or late arrivals however the Company and Owners of properties cannot guarantee access to the properties after the arrival time noted in the property page and do not accept responsibility for damages, costs or other consequences whatsoever of late arrivals.
The rental voucher provided at the time of payment of the balance is not transferable and must be presented to the local representative at the time of arrival in order to gain entry to the property. The Client acknowledges that the following circumstances provide the Owner or the Company with a basis for the immediate termination of the rental agreement without recourse by the Client and forfeiting all moneys paid to the Company:
- Exceeding the maximum number of guests as noted on the voucher);
- Non authorised substitution of guests - the names and passport details of all guests must be provided to the property representative (to comply with Italian Law)
- Conduct unbecoming at the property (including wanton destruction of property, poor hygiene, excessive noise etc)
- Parties, weddings, celebrations involving non guests
- Introducing domestic animals (unless allowed in the property notes and advised to the Company)
The Client acknowledges that there will be no redress against the Company or the Owner in the event that these events cause premature termination of the rental.
SECURITY DEPOSIT: Prior to entering the property any applicable security deposits, cleaning fees and any other amounts noted in the property notes are required to be lodged in Euros with the local representative or Owner as a bond against potential damages and costs incurred at the property. All expenses and deductions will be accounted for on departure from the property or as provided in the property notes if special rules apply. In the event of damage to the property or chattels, unpaid telephone, heating/air-conditioning or other expenses included in the property notes, the corresponding amounts will be assessed at the time of departure and the balance of the deposit, less costs assessed returned to the Client.
The Client acknowledges that they are responsible to the property Owner for the full value of damages caused notwithstanding that it may exceed the value of the security deposit and that they may be pursued in common law to make good any damage caused. Meridian Villas shall not be held responsible for disputes regarding the security deposit arising between Clients and property Owners; however it will endeavour to assist parties to arrive at an agreement in the event of a dispute.
DEPARTURE AND CLEANING: Departure times are noted in the property notes and the property representative will arrange to conduct an inspection and return any deposits at the time of departure. It is a condition of rental that the property must be left in a clean and orderly manner at the end of the rental period. This implies that the dishes are washed, rubbish is removed from the property and the rooms are left in an orderly condition. Where properties are not left in an orderly condition, the Owner is entitled to deduct up to €150 from the security deposit to meet the additional costs of cleaning. Clients are not authorised to rearrange the furniture of the property and crockery and other equipment of the house (chairs, blankets, etc.) must not be used or transported out of the house. Candles and oil burners are not permitted inside the house and must be used with great care on paved terraces.
After delivery, repairs of breakdowns caused by the Clients and those of ordinary maintenance (plugging of toilets. and basins, damages to equipment and furniture and to the property, stains on mattresses and bed covers, broken crockery) will be charged to the Clients and the amounts will be deducted directly from the security deposit. In uncertain circumstances the person in charge will keep the whole of the security deposit and will return any balance together with receipts for the expenses met for repairs carried out after the departure of the Client.
CLEANING AND MAINTENANCE: A mandatory cleaning fee may apply in the amount specified in the property notes and is payable locally, on arrival. The fee may be a weekly charge, also applied to multiple weeks stays and includes a change of bed, bath and kitchen linen, the remaking of beds, cleaning and sanitizing of floors, bathrooms and kitchens on Saturday.
Midweek maid service (if included), external cleaning, garden and pool maintenance are included in property rental and vary according to the property and Owners requirements. The Client acknowledges that the Owners or their personnel have the right to periodically enter the property during the rental period in order to carry out their duties. These services are mandatory and the property representative will advise the times and frequency of such services on arrival.
COMPLAINTS: Any problems with the property encountered during the property rental period should be reported immediately to the property or area representative. The Owner and the Company will endeavour to address the problems and resolve them to the satisfaction of the Client as soon as possible. In the event that the Owner or the Company is unable to resolve the problem to the satisfaction of the Client, a complaint must be lodged immediately in writing to the Meridian Villas area representative or in writing to the Company by email, fax or letter. Reasonable time must be allowed for the Owner or the Company to resolve the problem. Clients must not vacate the property under any circumstances without the express written agreement of Meridian Villas as to do so will annul the rights to claim for compensation.
Where a Client believes they have a claim for compensation, the period of compensation will commence from the time the complaint is received to the end of the rental period. Requests for compensation must be lodged with the Company in writing (firstname.lastname@example.org or to the local representative) within 24 hours of completion of the rental period. Complaints presented after the expiry of the rental period will not be taken into consideration. Clients acknowledge that the amount of compensation payable by the Owner and the Company for whatsoever reason is limited to a prorate calculation of the property rental paid and the period of compensation.
The following do not give rise to claims for compensation:
- Force Majeure, terrorist acts or natural disasters
- Shortages of power, gas or water outside of the property Owners control
- Damage from wind, rain, hail, flood, fire, lightning, landslide or other acts of God
- Inundation by pests, insects, rodents etc (many of our properties are in country or seaside areas where these may periodically occur)
- Claims arising as a result of damage caused by Clients to the property
- Differences in the descriptions and photographs of the property shown in promotional material (unless significantly altering the nature of the accommodation)
- Damage or loss to Clients' belongings or property
- Actions limited by Italian Law ie the period in which heating may be switched on is defined by the government and varies between areas
- Civil works or construction projects nearby the rented property that are not under the control of the Owner or the Company
LIMITATIONS OF LIABILITY Clients acknowledge that many of the properties have inherent dangers including unfenced swimming pools, dry stone walls, un-gated access to roads, staircases, unfenced drops etc. Clients acknowledge that they are responsible for taking all necessary safety precautions for themselves and their guests and neither Meridian Villas nor the Owners accept any liability for accidents causing death, sickness or bodily harm howsoever caused. The Company and Owners deny any liability or claims in the event of incidents occurring whilst occupants or guests are under the influence of alcohol or any non - therapeutic drugs. The limitation of liability for any claim against the Company and the Owners of property for whatsoever cause is limited to the total amount of rental paid to the Company by the Client. Meridiana Services Limited
ACCEPTANCE OF TERMS AND CONDITIONS: Clients acknowledge that by acknowledging these terms and conditions in the Company's inquiry form or booking request that they agree to be bound by the provisions contained herein and to accept liability for damages caused by them or their parties to Owners' properties. The rental agreement shall be governed by English law in every particular including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in England.
5 January 2012
Please sign and send us by fax the above terms and conditions or confirm your acceptance of the same by return email.